Name of company
You can contact us to place an order via the contact form on the website or via email or by telephone. We will respond as soon as possible to descuss and confirm your order details.
Samples can be made up on request at a small cost.
All orders have to be paid for in full before we can process your order.
Once an order is agreed and finalised a proof will be created and sent to you via email. The proof must be carefully checked and agreed to before work can start on your order. Proofs must be agreed to via email.
The customer is totally responsible for checking that all details ie. spelling, names, dates ect... are present and correct before agreeing the proof. Customers are also resopnsible for notifying us of any amendments that need to be made before agreeing the proof.
Please ensure your quantities will cover all your guests as any extra invitations/stationery required after initial set up is subject to a set up fee.
All text for printing must be sent via email.
We DO NOT accept hand written text.
All amendments must be in writing via email and before the proof is agreed to.
We DO NOT accept amendments via telephone call.
We will not be held responsible for any incorrect spelling, errors or omissions unless it is at our own error.
Lead time/Late order fee.
From order to dispatch can be from 12 weeks depending on season and size of order.
Please allow enough time for your order to be processed and produced by Kaceys Keepsakes. Recomended time 3-6months.
If you have left your order to the last minute there are times, depending on season and workload that Kaceys Keepsakes may be able to press a late order through. However your order will be subject to a late order fee, as Kaceys Keepsakes would be subject to greater costs to produce your order this will be discussed when placing late orders.
A production date will be advised by kaceys keepsakes within 4 weeks of payment being recived. please note kaceys keepsakes has a limit of the amount of stationery we can produce per month. Therefore order dates are a guidline only and cannot be guaranteed. The production date is not guaranteed for additional items placed after inital order.
Once your order is complete you will be sent a dispatch notice with couriers details.
After dispatch you will recive your order within 7-28 working days unless a specific delivery date has been previously agreed and confirmed.
Once the final product has been dispatch from Kaceys Keepsakes we take no responsibility for loss, damage or delays caused by the delivery company.
Once your order has been confirmed, paid in full and works have been undertaken no refunds will be given.
No refunds given for loss, damage or delays during delivery.
Due to the materials used by Kaceys Keepsakes we cannot guarentee that all materials used in our portfolio will be availible for customer samples/final products.
In the event of suppliers discontinuing materials Kaceys Keepsakes reserves the right to use replacement materials which are as close to the original sample as possible. We will always seek the customers approval.
We cannot take responsibility for delays that occur from any of our suppliers.
Kaceys Keepsakes reserves the right to use images/copies of your wedding stationery after your wedding date for advertising and display purposes.
Images of your stationary will not be released before your wedding date.
We will not release personal information such as addresses or phone numbers. Names may be used unless you specifically request for Kaceys Keepsakes not to use them.
This request must be put in writing via email.
Please note we have made every effort to make the colours and finishes on screen as close as possible to the actual products. However, we cannot guarantee every computer monior will accurately depict the actual colour of the product . We always recomend obtaining a sample so you can check colour and texture before placing an order.